Safety Guidelines

✅ Check the User Profile

• Trust Score: Look for users with a trust score of 3.5 or higher
• Verified Badge: Users with a verified badge were invited by other trusted users
• Swap History: Check how many swaps they've completed
• Reviews: Read recent reviews from other users
• Member Since: Longer membership typically indicates more trustworthy users

💬 Communicate Clearly

• Use in-app messaging before agreeing to meet
• Confirm the exact time, date, and location
• If something feels off, trust your instincts and decline
• Avoid sharing personal information (phone number, address) until you're ready to meet

⚠️ Red Flags to Watch For

• Users with very low or no trust score
• New accounts (created in the last few days)
• Pressure to meet quickly without discussion
• Requests to pay extra fees or use alternative payment methods
• Unwillingness to meet in public or provide details
• Grammar/spelling errors suggesting possible scam accounts

📍 Choose Safe Meeting Locations

Meet only in public, well-populated places such as:

• Shopping malls (The Palms, Lekki Phase 1, Shoprite Surulere)
• Coffee shops and restaurants
• Gaming cafes
• Bank branches or police stations (if you're concerned)

❌ Avoid:

• Remote, isolated locations
• Residential areas or homes of people you don't know
• Poorly lit areas or late-night meetings

🕐 Meet During Daytime

• Prefer meetings between 9 AM and 6 PM
• Avoid late-night or very early morning swaps
• Better lighting and more people around = safer environment

👥 Bring Someone You Trust

• Bring a friend, family member, or trusted gaming buddy
• Having a witness deters fraud and provides backup
• Tell someone where you're going and when you'll be back

🎮 Inspect the Game Before Swapping

• Check the condition: Does it match the listing description?
• Look for damage: Scratches, cracks, broken cases, missing discs
• Test functionality (if possible): Ask to see the game being played briefly
• Verify authenticity: Check for serial numbers, holograms, genuine packaging
• Count all items: Ensure all discs, manuals, and accessories are present
• Don't rush: Take your time to inspect thoroughly

💰 Payment & Swap Security

• Game swaps on MySwapDeck are free (no cash exchanged)
• Never send money through wire transfer, gift cards, or cryptocurrency
• If someone asks for money, they're likely a scammer — report them immediately
• Complete the swap simultaneously (exchange both games at the same time)

🚫 Trust Your Instincts

• If something feels wrong, don't go through with the swap
• You don't owe anyone an explanation
• Your safety is more important than any game

⭐ Leave an Honest Review

• Rate your swap partner honestly (1-5 stars)
• Include a brief comment about your experience
• Was the game as described? Were they friendly and prompt?
• Your review helps protect other users

🚨 Report Suspicious Activity

If you experienced or suspect fraud, report it immediately:

• Use the report button on their profile
• Include details of what happened
• Our team will investigate and take action
• Repeated reports result in account suspension or banning

📸 Document Problems

If the game arrived damaged or doesn't work:

• Take photos of the damage
• Message the user within 24 hours
• Try to resolve directly first
• If unresolved, report to support@myswapdeck.com with evidence

🛡️ Scammed or Threatened?

• Report to MySwapDeck: Contact support@myswapdeck.com with details and screenshots
• Report to the Police: File a report with the Nigerian Police Force
• Block the User: Prevent further contact through MySwapDeck

💔 Game Arrived in Bad Condition?

• Message the user immediately with photos
• Give them a chance to resolve (send a replacement, etc.)
• If they refuse, report to MySwapDeck with evidence
• Leave an honest review describing your experience

🚨 Personal Safety Threatened?

• Call the Police: Dial 999 or visit your nearest police station
• Do not meet with the person again
• Report to MySwapDeck immediately for account suspension
• Keep all communications as evidence